How to Cancel Frontier Internet: A Comprehensive Guide

how to cancel frontier internet

Introduction

Hey readers! Are you looking to end your Frontier internet subscription? Whether you’re moving, switching providers, or simply no longer need the service, canceling your Frontier internet can be a quick and easy process. Here’s a comprehensive guide to help you navigate the steps and cancel your subscription with ease.

Contacting Frontier Customer Service

Phone Call

The most direct way to cancel your Frontier internet is by calling customer service at 1-800-921-8109. This option gives you the opportunity to speak to a representative who can assist you with the cancellation process and answer any questions you may have.

Online Chat

If you prefer not to call, you can initiate a live chat with a customer service representative on the Frontier website. To do so, click on the “Contact Us” tab and select “Chat with Us.” This option allows you to have a real-time conversation with a representative who can assist you with your cancellation request.

Returning Equipment

Once you have canceled your service, you will need to return any rented equipment to Frontier. This includes modems, routers, and any other devices provided by the company. You can return the equipment to a local Frontier store or by mail.

In-Store Return

To return the equipment in person, visit a Frontier store near you. Bring your equipment and a photo ID for verification. The store representative will inspect the equipment and process your return.

Mail-In Return

If you prefer to return the equipment by mail, Frontier will provide you with a pre-paid shipping label. Pack the equipment securely and attach the label to the package. You can drop off the package at any UPS or FedEx location.

Cancellation Fees and Refunds

Cancellation Fees

Depending on your contract with Frontier, you may be subject to an early termination fee if you cancel your service before the end of the contract period. The amount of the fee will vary based on the terms of your agreement.

Refunds

If you have a credit balance on your account, Frontier will issue you a refund for the unused portion of your service. The refund will be processed within 30 days of your cancellation date.

Alternative Options

If you’re not ready to completely cancel your Frontier internet service, there are several alternative options available:

Suspend Service

You can suspend your Frontier internet service for up to 6 months if you will be out of town or need a temporary break from the service. During the suspension period, you will not be charged for the service.

Reduce Service

If you no longer need your current internet speed or usage level, you can downgrade to a lower-tier plan. This can help you save money on your monthly bill while still enjoying reliable internet service.

Dispute Charges

If you believe there are any errors or unauthorized charges on your account, you can dispute them with Frontier customer service. They will investigate the charges and make adjustments if necessary.

Frequently Asked Questions

Question Answer
How long does it take to cancel my Frontier internet? Cancelling your service can be completed within a few minutes over the phone or online chat.
Do I have to pay a cancellation fee? Early termination fees may apply if you cancel your service before the end of your contract period.
How do I return my Frontier equipment? You can return equipment in person at a Frontier store or by mail using a pre-paid shipping label.
What is the process for disputing charges? Contact Frontier customer service to provide details about the disputed charges and they will investigate.
Can I suspend my Frontier internet service? Yes, you can suspend your service for up to 6 months if you need a temporary break.

Conclusion

Canceling your Frontier internet service is a straightforward process that can be completed quickly and easily. By following the steps outlined in this guide, you can ensure a smooth cancellation experience and avoid any potential fees or hassles. If you have any further questions or need additional assistance, don’t hesitate to reach out to Frontier customer service for help.

Check Out Our Other Articles:

FAQ about How to Cancel Frontier Internet

How do I cancel Frontier Internet service?

Call Frontier customer service at 1-800-921-8101 to cancel your service over the phone, or visit a Frontier store in person.

What is the termination fee for Frontier Internet?

There is a $10 early termination fee if you cancel your service within the first 60 days of your contract. After 60 days, there is no termination fee.

How long does it take to cancel Frontier Internet?

It can take up to 10 business days for your Frontier Internet service to be cancelled.

Will I be charged for the month after I cancel my service?

Yes, you will be charged for the month in which you cancel your service.

Can I cancel Frontier Internet online?

No, you cannot cancel Frontier Internet online. You must call customer service or visit a store in person.

What do I need to do with my Frontier equipment after I cancel my service?

You must return all Frontier equipment, including the modem, router, and any other devices, to a Frontier store or shipping center.

What if I don’t return my Frontier equipment?

You will be charged a fee for any equipment that is not returned.

What if I have a contract with Frontier?

If you have a contract with Frontier, you will need to pay an early termination fee if you cancel your service before the end of your contract.

Can I cancel my Frontier Internet service if I’m moving?

Yes, you can cancel your Frontier Internet service if you’re moving. You will need to provide Frontier with your new address and the date you’re moving.

How can I contact Frontier customer service?

You can contact Frontier customer service by phone at 1-800-921-8101 or by visiting a Frontier store in person.

Contents