Introduction
Greetings, readers! Are you an AT&T internet customer? If so, you probably know that there are times when you need assistance with your service. Whether it’s a technical issue, a billing question, or something else, AT&T has a number of customer service options to help you get the help you need.
In this article, we’ll cover everything you need to know about AT&T internet customer service. We’ll discuss the different ways to contact customer service, the hours of operation, and the types of help you can expect to receive. So, whether you’re a new AT&T customer or you’ve been with the company for years, read on to learn more about AT&T internet customer service.
Contacting AT&T Internet Customer Service
There are several ways to contact AT&T internet customer service. You can call the customer service number, chat with a representative online, or send an email. Here’s a breakdown of each option:
Phone
The customer service number for AT&T internet is 1-800-288-2020. You can call this number 24 hours a day, 7 days a week.
Chat
You can also chat with a customer service representative online. To do this, go to the AT&T website and click on the “Chat with us” link. You’ll be able to chat with a representative during the following hours:
- Monday-Friday: 8:00 AM - 11:00 PM EST
- Saturday-Sunday: 9:00 AM - 9:00 PM EST
You can also send an email to AT&T customer service. To do this, go to the AT&T website and click on the “Contact us” link. Then, select the “Email us” option. You’ll be able to send an email to a customer service representative during the following hours:
- Monday-Friday: 8:00 AM - 5:00 PM EST
- Saturday-Sunday: 9:00 AM - 5:00 PM EST
Types of Help You Can Expect
AT&T internet customer service representatives can help you with a variety of issues, including:
- Troubleshooting technical problems
- Answering billing questions
- Changing your service plan
- Adding or removing features
- Cancelling your service
If you’re having a problem with your AT&T internet service, the first thing you should do is try to troubleshoot the problem yourself. You can find troubleshooting tips on the AT&T website or by calling the customer service number. If you’re still unable to solve the problem, you can contact customer service for help.
Customer Service Hours of Operation
AT&T internet customer service is available 24 hours a day, 7 days a week. However, the hours of operation for different types of support may vary. Here’s a breakdown of the hours of operation for each type of support:
- Phone: 24 hours a day, 7 days a week
- Chat: Monday-Friday: 8:00 AM - 11:00 PM EST, Saturday-Sunday: 9:00 AM - 9:00 PM EST
- Email: Monday-Friday: 8:00 AM - 5:00 PM EST, Saturday-Sunday: 9:00 AM - 5:00 PM EST
Troubleshooting Tips
Before you contact AT&T internet customer service, there are a few things you can try to troubleshoot the problem yourself. Here are a few tips:
- Restart your modem and router. This is a simple but effective way to fix many common problems.
- Check your cables. Make sure that all of the cables connecting your modem and router are securely plugged in.
- Run a speed test. This will help you determine if you’re getting the speeds you’re paying for.
- Clear your browser’s cache and cookies. This can help to resolve problems with websites not loading properly.
If you’ve tried all of these tips and you’re still having problems, you can contact AT&T internet customer service for help.
Other Resources
In addition to the customer service options listed above, AT&T also offers a number of other resources that can help you with your internet service. These resources include:
- The AT&T website: The AT&T website has a wealth of information about AT&T products and services, including troubleshooting tips, FAQs, and online support.
- The AT&T community forums: The AT&T community forums are a great place to get help from other AT&T customers and experts.
- The AT&T MyAT&T app: The AT&T MyAT&T app allows you to manage your account, pay your bill, and troubleshoot problems from your mobile device.
Conclusion
AT&T internet customer service is available 24 hours a day, 7 days a week to help you with any problems you may have with your service. Whether you need help troubleshooting a technical problem or you have a question about your bill, AT&T customer service representatives are ready to help.
In addition to the customer service options listed above, AT&T also offers a number of other resources that can help you with your internet service. Be sure to check out the AT&T website, the AT&T community forums, and the AT&T MyAT&T app for more information.
FAQ about AT&T Internet Customer Service
How do I contact AT&T Internet customer service?
- Call 1-800-288-2020
- Chat online at att.com/support
- Visit an AT&T store
What are the hours of AT&T Internet customer service?
- Monday-Sunday: 8:00 AM - 11:00 PM EST
How can I check my AT&T Internet connection status?
- Visit att.com/internetstatus
- Call 1-800-288-2020 and follow the prompts
How do I troubleshoot my AT&T Internet connection?
- Check the cables and connections
- Restart your modem and router
- Clear your browser’s cache and cookies
- Contact AT&T customer service
How do I change my AT&T Internet plan?
- Log in to your AT&T account online
- Call 1-800-288-2020
- Visit an AT&T store
How do I pay my AT&T Internet bill?
- Log in to your AT&T account online
- Set up autopay
- Mail a check or money order to the address on your bill
How do I cancel my AT&T Internet service?
- Log in to your AT&T account online
- Call 1-800-288-2020
- Visit an AT&T store
How can I file a complaint about AT&T Internet service?
- Call the FCC at 1-888-225-5322
- File a complaint online at fcc.gov/complaints
- Mail a letter to the FCC, Consumer & Governmental Affairs Bureau, Consumer Inquiries & Complaints Division, 445 12th Street, S.W., Washington, D.C. 20554
How can I get a refund for AT&T Internet service?
- Call 1-800-288-2020 to speak to a customer service representative
- Explain the reason for your refund request
How can I access AT&T Internet customer support in Spanish?
- Visit att.com/internet/support/spanish
- Call 1-800-288-2020 and select Spanish when prompted